A real person reads every email. Tell us what happened and what phone you're on.
An amigo didn't get the text
Texts go out from your own Messages app, so check that the text was sent from your phone. If it was, the amigo can open the trip link from that text any time. You can also send it again from the trip in the app.
Restore a purchase
On a new phone, open Head Honcho, go to the screen where you round up the amigos, and tap Restore purchases. Use the same Apple ID you bought with.
Cancel Big Honcho
- Open Settings on your iPhone.
- Tap your name, then Subscriptions.
- Tap Head Honcho, then Cancel Subscription.
You keep Big Honcho until the end of the year you paid for.
Refunds
Apple handles every payment, so refunds go through Apple. Go to reportaproblem.apple.com, sign in, and pick the Head Honcho purchase.
Honcho Scout couldn't read a listing
Some sites block reading. Take up to 4 screenshots of the listing and use Snap screenshots instead. You can always fix anything Honcho AI fills in before you add the place.
Deposits and money
Head Honcho never touches money. Deposits go straight from amigos to the Honcho with Venmo, Cash App, PayPal, Zelle or Apple Cash. For a payment problem, contact that payment app.
Delete a trip or your account
You can take out amigos and places in the app. To delete one trip, tap Edit trip, then Reset trip and start over at the bottom.
To delete your account, tap Delete my account at the bottom of Start a trip or Edit trip. It deletes your account and every trip in it right away, for good, and amigo links stop working. If you have Big Honcho, cancel it in your iPhone's subscriptions too, since Apple handles that billing.
Can't open the app? Email support@getheadhoncho.com from the address you want us to answer, and we'll delete it within 30 days.
What you need
The Honcho needs an iPhone with iOS 17 or newer. Amigos only need a phone that can open a link.